Great Customer Service is What Makes a Great Golf Experience

June 27, 2016June 27, 2016 / The Grateful Golfer / 1 Comment

Customer Service is critical to a fantastic golfing experience!

Customer service separates just playing golf from a great golfing experience! Most golfers remembers a golf course, but the real treasure is when they remember the golfing experience at a golf course.

You know what I mean. From the moment you drive on to the property until the time you leave, you are treated with respect and a feeling of welcome. Many large resorts bend over backwards to have everything at your fingertips. They have a large operating budget and you also pay for this type of quality service. However, the golfing experience I am referring too follows this same business model, yet on a smaller scale!

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Final Round of Golf At Roundel Glen

June 25, 2016June 25, 2016 / The Grateful Golfer / 15 Comments

Recently, I retired from 32+ years of active full-time service in the Royal Canadian Air Force. My career was exciting and, looking back, went by very quickly. On that note, my wife and I have decided to move to North Bay to be near family and to embark on a new journey. With this in mind, on Wednesday past, I played my last official round as a member at Roundel Glen Golf Course.

After 3 years of great golf, I was invited to play my final round with my friend Mac. With time on my hands, we teed it up in the middle of the morning (because I had time). As we approached the first tee, we were joined by the Club Pro, Jay Masters, and a single named Gord. After shaking hands and quick intros, it was time to play some golf!
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The Callaway Chrome Soft – First Thoughts

June 24, 2016 / The Grateful Golfer / 10 Comments

Thanks Golf Canada and Callaway for the great gift.

Thank you Golf Canada and Callaway for the great gift I received in the mail. A sleeve of The Chrome Soft and Chrome Soft Golf Ball with Truvis Technology were a pleasant surprise. At first I was not sure about the Truvis pattern, but I changed my mind when I saw Tom Watson use one during The Masters. On my last round, I used the “soccer ball” pattern (as nicknamed by the guys in my group) and my first impression was excellent.

As a member of Golf Canada I was automatically entered into a draw for two sleeves of Callaway golf balls when I entered 6 rounds into their official handicap system. I never gave it much thought after receiving the pop-up that I was entered in the draw, however when I received the email saying I had won I was pretty excited. Shortly after the emails, the little treasures showed up. Continue reading →

You Know You Know You Are Having A Bad Day When….

June 23, 2016June 23, 2016 / The Grateful Golfer / 4 Comments

Golf is an exciting, adventurous, exasperating and addictive game. Some days I play as if I know exactly what I am doing. Others, not so much!

The first three holes at Roundel Glen Golf Course, for some reason, are challenging to my game. I am not sure why, but how I start on these holes is usually indicative of my round. I am not sure if it is just mental, but I always have in the back of my mind “You know you are having a bad day when…”
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