A week ago, I experience a delicate process of harvesting my stem cells. When I arrived at Ottawa General Hospital, I was immediately impressed by the professionalism of the staff and their calm demeanour. Of course, I was like a duck; calm on the outside and running a 100 yard dash on the inside. As they prepared me for treatment, I marveled at their expertise, confidence and their ability to work within a controlled chaos environment. The nurses were fantastic and as I watch them responded to the various unexpected situations for four hours, I could easily see that working with professionals pays dividends.
When working on my golf game I find that there are very few sources that provide the expertise I require. Most of the time, the local professional has plenty of knowledge to help with some of my game, however there are situations where my skill exceeds the person I had elicited for help. In those cases, I need to seek professionals with more experience and knowledge (much like the specialized treatment I required from the stem cell nurses) to achieve the results I expect.
As a customer or patient, I have certain expectations from professionals who I deal with. From a professional golfer, I expect them to be able to relay the required information in a manner so I can understand what they are saying. I also expect that they can explain the topic in several different ways. Lastly, I expect the professional to react to improvements in my game; potential unnoticed challenges in my swing; and to have a plan that allows me to achieve my goal. Not surprisingly, the stem cell nurses do the same as a professional golfer and more.
I could go on and on, but I think you can see the similarities between a professional golf teacher and the stem cell nurses. Both demonstrated a plan to achieve a goal, easily adjusted the plan if something changes, and follows through until the goal is achieved. In my case, these amazing medical professionals harvested my stem cells without a hitch. I enjoyed watching them navigate through a complicated medical process with ease.
I want to send a huge ‘Thank You’ to the stem cell nurses; Josee, Miriam, Anette, Loretta, Martha, and Kelly for the expert care you provided during my 4.5 hour treatment. Your professionalism and empathy is making a difference and I for one am grateful for your wonderful care!
I am a grateful golfer! See you on the links!